Client Center Home
Submit a Ticket
Account (29) »
What information you might need when transferring my account?
How do I know if my footer rebate has been approved?
How to backup and restore my account in cPanel?
I forgot my cPanel password and my email address is no longer valid
Billing (26) »
What methods of payment do you currently accept?
How can I apply my credit balance to the bill?
What billing cycle options do you offer?
What should I do after making a bank payment / bank transfer?
Common Issues (26) »
Why is there a discrepancy between my plan quota and cPanel stats?
Common HTTP errors: 100, 200, 300, 400, 500 series code
I get 403 Forbidden Error
Can you list all the Error Page Codes?
Control Panel / cPanel (78) »
SSL / TLS Status
Databases (22) »
How to import a MySQL database in phpMyAdmin?
How to create and manage MySQL databases in cPanel
How do I get access to a MySQL database if I have lost the user password?
How can I backup or restore my databases?
DNS / Domain Names (54) »
How to ping my nameservers using command prompt?
Can I change my domain name halfway?
Will my free domain name still be free after 1 year?
Do I really need to setup domain WHOIS privacy
Emails (55) »
I get error: The attempt to read data from the server failed
How to create email accounts in cPanel
How to link my email calendars and contacts to other devices?
Is it possible to create mail accounts for parked / addon domain?
Files / FTP (26) »
How to use Google cache to restore a web page?
How to setup and configure FTP accounts in cPanel
Common FTP Socket Errors
What configuration settings should I use in FTP application?
General (20) »
Do you offer support in other languages?
What is CAPTCHA?
Tell me more about the new PHP 7
What is the differences between hits, impressions and unique visitors?
Maintenance / Monitoring (17) »
How to check web disk usage in cPanel
Help! Google lists my website as harmful?
How to control search engines and web crawlers using the robots.txt?
How can I enable raw access logs in cPanel?
Pre-Sales (19) »
Can I access my account 24 hours 7 days?
Can I have a look at your Service Level Agreement (SLA)?
Do you have a demo account before I sign up?
I am asked to enter Company Identification Number when ordering certain domain names?
Security (20) »
How can I keep my password safe and secure?
How to change cPanel password
What is DDoS attack?
How a web hosting account can be infected by malware?
Servers (20) »
What is the difference between Linux and Windows web hosting and which should I choose?
Do you offer SSH Access?
Is url_fopen enabled on your servers?
Is PEAR provided on the server?
SSL Certificate (21) »
How to install SSL certificate (one domain) in cPanel
I get Modulus Mismatch Error when installing SSL
Can I upgrade or downgrade my SSL Certificate?
What are the different types of SSL certificates?
Starter Guide (14) »
Welcome to Website.com.bn!
1: Changing domain nameservers
2: Creating a Website
- Using the FTP
Tips and Preferences (26) »
How to change cPanel language
How to work with Meta Tags?
Should I use a sitemap on my website?
How do I setup a 301 redirection?
Web Design / Development (25) »
Do I have to supply my website content in digital-ready form?
Can I have a website that has this and that features?
How much deposit is required up front for web design?
I also need a logo. Can you create one as part of the web design?
Web Maintenance (16) »
Do unused monthly hours rollover to the next month?
What tasks are included and excluded in your maintenance plans?
Do I have to provide the content for updates or social media posting?
What if I need more web maintenance hours?