Knowledge Base

- Pre-Sales

• Can I access my account 24 hours 7 days?
• I wish to transfer my web hosting to you, but the current host own my domain name
• Can I upgrade or downgrade my webhosting account anytime?
• How long will it take to activate my account?
• I wish to transfer my web hosting to you, what should I do?
• Will you transfer my accounts?
• How long does it take for you to respond to a ticket?
• I already have a domain. Can I use it with your webhosting?
• Can any website be transferred to you?
• Do you offer uptime guarantee?
• Can I have a look at your Service Level Agreement (SLA)?
• Where are you registered and can I see your business certificate?
• Do I need to sign any written agreement to use your services?
• I’m not a resident of Brunei. Can I still sign up?
• Can I test your hosting services. Is a free trial available?
• I try to register a domain but my domain extension is not listed?
• I am asked to enter Company Identification Number when ordering certain domain names?
• Do you have a demo account before I sign up?
• Explain more about Manage a Domain Yourself in the order form?