Use the Autoresponders interface to send automated emails to anyone who sends mail to a specific email account. You may wish to use this feature if, for example, you are on vacation, are unavailable, or have a generic message that you wish to send from a support email address.
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This feature allows you to configure automatic email response messages. This is useful, for example, when the recipient is unavailable.
Note: When you activate an autoresponder, the system still delivers messages to the inbox as usual.
To view the autoresponders for a specific domain on your account, select the desired domain from the Managing menu on the top right side of the Autoresponders interface. The interface will display a list of the domain's autoresponders
To find an autoresponder's specific email address, enter a keyword in the Search text box and click Go.
Important: User-defined autoresponders ignore messages to which Apache SpamAssassin™ assigns a score of 5 or higher.
To add an autoresponder, perform the following steps:
Select a character set from the Character Set menu.
Note: The Character Set value defaults to utf-8. Most internet users encounter the
utf-8 character set.
For example, if you set up an autoresponder with an interval of
24 and you receive an email from
email@example.com at 8:00 AM on Monday, the autoresponder immediately responds to the message. If, however,
firstname.lastname@example.org continues to email you throughout the day, the autoresponder does not send another response for 24 hours after the initial email (in this case, 8:00 AM on Tuesday). If
email@example.com emails you again after the 24-hour interval expires, the system sends them an autoresponse.
Note: If you set the interval to 0, the system sends an autoresponse to each email.
In the Body text box, enter the text of the response.
Note: You can use tags in the body of the message to represent information, such as the incoming email's sender or subject. Tags use percentage signs (%) as markers.
The following tags are available:
%subject%— The subject of the message that the autoresponder received.
%from%— The name of the sender of the message that the autoresponder received. If the sender's name was not in the original email's header, the
%from%tag prints the sender's email address.
%email%— The sender's email address.
If you select Custom, a small calendar will appear. Use the arrows to navigate between months and click your preferred start date. Then, enter a start time at the bottom of the calendar, and select AM or PM from the menu. Finally, click anywhere outside of the calendar box to save the configuration and close the calendar. Your chosen date and time will appear next to the Start option.
18:30as the start time, the system automatically reformats the time as
If you select Custom, a small calendar will appear. Use the arrows to navigate between months and click your preferred date. Then, enter a time at the bottom of the calendar and select AM or PM from the menu. Finally, click anywhere outside of the calendar box to save the configuration and close the calendar.
Note: You must select a stop time that is later than the start time.
You can add an autoresponder for your personal email address in Webmail.
To create an autoresponder, perform the following steps:
Provide a body for your message, for example:
I am out of the office until July 2nd. Call my assistant if needed.
Select a stop time.
All email messages to your email account will receive this autoresponse until you remove it.
To delete an autoresponder, perform the following steps: