FTP Accounts

September 11, 2017     0 comments

Use the FTP Accounts interface to manage File Transfer Protocol (FTP) accounts.

(Home >> Files >> FTP Accounts)


You can use this interface to create and manage your website's File Transfer Protocol (FTP) accounts. FTP allows you to manage your website's files. 


  • You can only access this interface if your hosting provider has enabled FTP services on your server.
  • You can use your cPanel account's username and password to log in to FTP.
  • SSH File Transfer Protocol (SFTP) uses your cPanel account's shell access to transfer files.
  • To view past FTP connections to your site, navigate to cPanel's Raw Access interface (Home >> Metrics >> Raw Access).

Add FTP Account

To create an FTP account, perform the following steps:

  1. Enter the desired username in the Log In text box.
  2. Enter and confirm the new password in the appropriate text boxes.


    • The system grades the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
    • Some web hosts require a minimum password strength. A green password Strength meter indicates that the password is equal to or greater than the required password strength.
    • Click Password Generator to generate a strong password.

  3. Enter the FTP account's home directory. 


    • The Directory text box defines the new FTP account's top level of directory access. For example, if you enter example in the Directory text box, the FTP account can access the /home/$user/example/ directory and all of its subdirectories.
    • The system automatically populates this text box with public_html/domain.tld/account, where account represents the username that you entered in the Login text box and domain.tld represents the domain you selected in the Domain menu.

    Important: You cannot use symbolic links (symlinks) to upload data outside of this directory.

  4. Enter the disk space quota, or select Unlimited.

    Important: If an FTP account experiences problems with uploads, you may need to increase the Quota value.

  5. Click Create FTP Account. The new account will appear in the FTP Accounts table.

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