User Manager

September 11, 2017     0 comments

Use the User Manager interface to add, manage, and delete your subaccounts. This interface allows you to link service accounts to subaccounts, and to manage each subaccount's access to email, FTP, and Web Disk.

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The User Manager interface allows you to add, manage, and delete your Subaccounts. You can manage each Subaccount's access to email, FTP, and Web Disk. The User Manager interface also allows you to merge email, FTP, and Web Disk accounts into a single Subaccount. Additionally, this interface allows you to link service accounts to Subaccounts.

Link accounts

If any email, FTP, or Web Disk accounts use the same username, the User Manager interface allows you to merge those accounts into a Subaccount. The User Manager interface groups any service accounts that qualify for a merge. To merge the service accounts together, click Link. If you do not wish to merge the service account, click Dismiss and the User Manager interface will no longer present the merge option for that service account.

Add Subaccount

To add a Subaccount, perform the following steps:

  1. To create a new Subaccount, click Add User.
  2. Enter the user's name in the Full Name text box.
  3. Enter the username in the Username text box.
  4. If you manage more than one domain, select the appropriate domain from the Domain menu.
  5. Enter a contact email address for the user. 

    Important: You must enter the contact email address to allow Subaccount users to use the Reset Password feature or to allow the user to set their own password.

  6. To send an email to the user to set their own password, select the The user will set the account password option and proceed to step 8. To set the password yourself, select the Set the user's password option and proceed to step 7. 

  7. Enter and confirm the new password in the appropriate text boxes.


    • The system grades the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
    • Click Password Generator to generate a strong password.

  8. Select the Subaccount's services.

    Note: If the Subaccount's username matches the username of another account, the interface will prompt you with the option to link or dismiss the account.

    • To link the account with the Subaccount, click Link
    • If you do not wish to link the account with the Subaccount, click Dismiss.

  9. Click Create, or Create and Add Another User to add another account.

Subaccount services 


Email allows you to enable the Subaccount's email address.


FTP allows you to manage your website's files. 


  • The interface only displays the FTP menu if your hosting provider has enabled FTP services on your server.
  • You can use your cPanel account's username and password to log in to FTP.
  • SSH File Transfer Protocol (SFTP) uses your cPanel account's shell access to transfer files. Subaccounts cannot use SFTP.
  • To view past FTP connections to your site, navigate to cPanel's Raw Access interface (Home >> Metrics >> Raw Access).

Web Disk

The Web Disk utility allows you to manage and manipulate files on your server in multiple types of interfaces (for example, your computer, mobile device, or certain types of software).

Edit Subaccount

To edit a Subaccount, click Edit. You can adjust the following Subaccount properties within this section:

  • Full name — The Subaccount's user's first and last name.
  • Contact Email Address — An alternate email address for the Subaccount's user. 

    Important: You must set the Contact Email Address option to allow Subaccount users to use the Reset Password feature.

  • Email, FTP, and Web Disk — The Subaccount's access to email, FTP, and Web Disk services.

Delete Subaccount

To delete a Subaccount, click Delete and then confirm that you wish to delete the account. 

Warning: If you delete a Subaccount, the system will remove all of the Subaccount's services.

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