August 6, 2018     0 comments

Idle FTP connections are triggered when an FTP client opens multiple connections, without closing the previous ones, or due to an incorrect setting. If your FTP client is using more than 8 connections at the same time, you will get refused with a message similar to this: 

Response: 421 Too many connections (8) from this IP
Error: Could not connect to server

If you encounter this error, you will need to close the idle FTP connections in cPanel. To do so:

1. Login to cPanel.
2. Under the heading Files, click FTP Connections.

3. You will then see a list of all your current FTP connections. Click the Disconnect link under the Actions column to disconnect Idle or unused FTP connections.

4. You will then see a message similar to this "Are you sure you want to disconnect testuser@example.com FTP user?" Click the Disconnect (FTP account) button to proceed.

5. You are done when you see a message like this: "The FTP session with PID 27510 was terminated."

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