A DDoS (distributed denial-of-service attack) is an attempt at
rendering a server unreachable to its visitors. During a DDoS attack
your website may become unreachable since the server is being flooded
with bogus requests and cannot process the valid ones.
DDoS attacks can negatively impact services on the server which may make web pages unavailable as well as email and could affect connectivity to other services like cPanel. Once the attack is mitigated, the services will be restored to their normal functionality.
DDOS attacks do not affect the security of your files, websites, or
databases. In no way, is your data compromised during these attacks.
Our systems administrators monitor our servers 24 hours a day 7 days a week. We use a system to watch for any traffic that may seem suspect in nature. Once we have determined that a server is under a DDoS attack, our systems administrators promptly implement a plan of action to block the traffic or re-route traffic to stop the attack. This can be a complex solution and take some time to implement. Also, at times, there are changes to DNS that may need to be made in an effort to restore service to the affected servers. If this is the case, there can be a time period known as propagation (can be up to 24 hours), while the changes take effect. In these instances, we do everything we can to lessen the impact on our customers and try to speed up propagation as much as possible.