What information you might need when transferring my account?

  • August 3, 2018

The following information is typically required when we are transferring your website from your old host. Although there might be some variations between each of them, we still need the same basic information.

Account Domain Name: The domain name associated with your old hosting account.

IP/Hostname: The server at your old web host has an IP address and hostname. Typically this was given to you when you signed up with your old host. If your domain name still points to your old web host, you can enter your domain name, since we can figure out what the IP address is from that. If you already changed your DNS and pointed the domain to us (or elsewhere), we would need the old host server's IP address or hostname to locate your old site.

Control Panel URL: To login to your old host's control panel, you have to go to a specific web address (URL). Please provide us the URL you use to access your control panel. (This is usually not the same as your old web host's home page, unless you can login directly from there)

Previous Hosting Company: We may ask who your previous host company is to help us locate your old hosting account and transfer your site.

Control Panel: We will need to know the type of control panel used on your previous hosting account.

Account Username: The username you use to login to your old host's control panel.

Password: The password you use to login to your old host's control panel.

Sounds complicated?

Additional Information We Request

If your account has unique information not mentioned in the form, please include it in the instructions section. For example, some web hosts have separate login information for your database. We may need this information to transfer your account.

Also, if you have specific instructions on how you want things transferred, please provide the details on this part of the form (If your instructions involve changes not included in our free transfer offer, we will provide a quote for performing those additional changes)

Do you have an SSL Certificate?

If you have an SSL certificate, be sure to tell us so that we can transfer it as well. If you do not mention it, we may not realize you have one, and not transfer it.

Note: If Yes, we will need to know the domain name(s) associated with the SSL certificate.

Sound Complicated?

If obtaining the above details is too much of a hassle for you, simply provide us the Account Domain Name, Control Panel URL, Username and Password. We will login your existing account to figure out the rest.

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