In this article, we will cover some of the most common email problems and how to troubleshot them.

• Can’t Read Emails

  There can be a large number of reasons that may cause you not to be able to read emails. Here are the most common:
  • Incorrect Username
    • Most email clients only put the first part of the email address (e.g. john rather than john@example.com) as the username. Our email servers require the full email address as the username.
  • Trying to use SSL on non-ssl ports
    • If you wish to use SSL for your incoming emails, please make sure you are using one of the following ports:
      • POP3-SSL: 995
      • IMAP-SSL: 993
  • Wrong Ports for non-ssl
    • If you are not using SSL, make sure you are using one of the following ports:
      • POP3: 110
      • IMAP: 143
  • Host/Server
    • Make sure you are using the correct server for incoming emails. In most situations you can use mail.example.com (where example.com would be your domain).

    
    

• Can’t Send Emails

  • SMTP Authentication
    • Our email server require SMTP authentication for any emails to be sent. This is normally enabled in the advanced settings section of your email client.
  • Incorrect Username
    • Most email clients only put the first part of the email address (e.g. john rather than john@example.com) as the username. Our email servers require the full email address as the username.
  • Trying to use SSL on non-ssl ports
    • If you wish to use SSL for your outgoing emails, please make sure you are using following port:
      • SMTP-SSL: 465
  • Wrong Ports for non-ssl
    • If you are not using SSL, make sure you are using the following ports:
      • SMTP: 25
      • Alternate SMTP: 2525 OR 26
  • Host/Server
    • Make sure you are using the correct server for outgoing emails. In most situations you can use mail.example.com (where example.com would be your domain).

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